Return & Refund Policy

Learn About Our Comprehensive Return & Refund Policy

At EBOYGIFTS, we want you to be completely satisfied with your purchase. That's why we offer a 30-day return policy, giving you plenty of time to decide if your item is right for you.

Eligibility for Return

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition as when you received it.
  • The item must be unworn or unused.
  • The item must have all original tags attached.
  • The item must be in its original packaging.
  • You must provide the receipt or proof of purchase.

How to Initiate a Return

If you would like to return an item, please Contact Us. We will provide you with further instructions and the return address. Please note that returns must be sent to the specified address in order to be accepted.

Return Process

Once your return is accepted, we will send you a return shipping label and provide instructions on how and where to send your package. Please ensure that you follow these instructions carefully to ensure a smooth return process.

Exceptions

While we strive to accommodate all returns, there are certain items that cannot be returned:

  • Perishable goods, such as food, flowers, or plants.
  • Custom products, including special orders or personalized items.
  • Personal care goods, such as beauty products.
  • Hazardous materials, flammable liquids, or gases.
  • Sale items and gift cards.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If you have any further questions or concerns regarding our return policy, please don't hesitate to contact us. We are here to assist you.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can Contact Us. Please note that returns will need to be sent to the provided warehouse address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

SUMMARY

  • Policy for the Country: USA
  • Returns Items: Both Defective and Non-Defective items
  • Window Time: Within 30 Days after Delivery Date
  • Method of Return: By mail
  • Returns Label: Free
  • Refund Processing Time: 3 Days
  • Restocking Fees: Free

Our Return & Refund Policy is straightforward and complies with e-commerce regulations. We strive to make your shopping experience convenient and hassle-free. But, we understand there might be instances where you're unsatisfied with your purchase. In such cases, our Return & Refund Policy is here to assist you.


The policy outlines the steps to return a product purchased from us and lists out the circumstances under which you can claim a refund.


To initiate a return, the first step is to contact our customer service team. They guide you through our return procedures, always available to answer any queries. It's important to note, we initiate a refund only post-inspection of the returned product to ensure it's in its original state. Strict adherence to our Return & Refund Policy guarantees the process is smooth and simple for you.

Our Return & Refund Policy is straightforward and complies with e-commerce regulations. We strive to make your shopping experience convenient and hassle-free. But, we understand there might be instances where you're unsatisfied with your purchase. In such cases, our Return & Refund Policy is here to assist you.


The policy outlines the steps to return a product purchased from us and lists out the circumstances under which you can claim a refund.


To initiate a return, the first step is to contact our customer service team. They guide you through our return procedures, always available to answer any queries. It's important to note, we initiate a refund only post-inspection of the returned product to ensure it's in its original state. Strict adherence to our Return & Refund Policy guarantees the process is smooth and simple for you.